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Utility Week Customer Summit 16-17 March 2022 | Birmingham The past year has seen immense upheaval to customer strategies in the utilities sector and beyond, as they respond to rapidly changing behaviors and needs of domestic and business customers alike. Utilities must...

  Financial support grants are just one of  a range of schemes that water companies can offer as a life raft to help customers stay afloat during times of extreme hardship. CCW Senior Policy Manager Jenny Suggate sets out some...

Common Descriptors for financial support schemes At a time when more people are searching for help with bills, water companies have agreed a suite of common descriptors for the financial support schemes they offer. Debt advice agencies asked for this...

Just 1 in 4 customers are aware water companies have assistance schemes that can reduce the bills of low-income households, says consumer watchdog CCW  The average household water and sewerage bill in England and Wales is set to rise by...

In May 2021 we unveiled the raft of recommendations to emerge from our independent review of water affordability support in England and Wales. Our report set out a clear and achievable plan to lift 1.5 million households out of water...

CCW has today responded to the Environmental Audit Committee’s report on the poor health of England’s rivers opens in new window, which warns of failures in monitoring, governance and enforcement. Emma Clancy, Chief Executive of CCW, said: The water sector...

Most small and medium-sized businesses are still not reaping benefits from the retail water market in England – and that needs to change. That’s the message from CCW in our response to today’s publication of the regulator Ofwat’s fourth annual State...

It only seems like a short time ago we were working on our lessons learned report for the 2019 price review. That was well over a year ago and now the 2024 juggernaut is getting into gear and building up...

CCW research, produced in collaboration with Blue Marble opens in new window, into the kitchen sink habits of households in England and Wales has been Highly Commended at the Market Research Society (MRS) Awards 2021 opens in new window. The...