Contact us - we're here to help

If you can't find what you're looking for on our website, there are various ways you can get in touch with us.


You can make an enquiry or complaint using our online form. If you’re making a complaint, please follow our complaint process before getting in touch.

Please be aware that it may take us longer than usual to answer your queries.

You can also take a look through our frequently asked questions.

Call us

You can get in touch with our team between 8.30am and 5pm, Monday to Friday at:

  • 0300 034 2222 (England)*
  • 0300 034 3333 (Wales)*

*Calls may be recorded for training and quality monitoring purposes.

Write to us

Write to us at CCW, 23 Stephenson Street, Birmingham, B2 4BH.

Our offices are closed on weekends and bank holidays and we’re unable to accept special postal deliveries.

If your email is in relation to a complaint against your water company or retailer, your email to this address will not be actioned. To log a complaint, visit our make a complaint page.

For media enquiries only, please email [email protected]. Alternatively call 0121 392 3690

Privacy and cookie policy

Find out how we use your personal information when you contact us

Privacy and cookie policy