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Our work
CCW's work involves our strategy, our campaigns and our achievements. Our strategy sets out our priorities for the coming year, and our campaigns strive to address important issues and make a positive impact on society.
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Read our latest Forward Work Programme
Campaigning for water charges that everyone can afford and ensuring services are able to stand the test of time will be among the leading priorities for CCW over the next three years. The voice for water consumers has published its...
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Share your views on our Forward Work Programme
The Consumer Council for Water has launched a consultation on its draft Forward Work Programme in England and Wales for 2020-23. Our Forward Work Programmes are shaped by what consumers say we should be doing to represent them, and our...
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Share your views on our Forward Work Programme
The Consumer Council for Water is keen to hear your views on our draft Forward Work Programme for 2019 to 2022 (pdf). The document sets out our ambitious plans to champion the interests of water consumers in England and Wales...
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Read our new Forward Work Programme
We are delighted to announce the publication of our new Forward Work Programme (FWP) for England & Wales 2016/17 to 2018/19. Our FWP sets out our ambitions in representing the interests of water consumers over the next three years. During the next 12...
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Our response to Ofwat’s consultation on vulnerability guidanceRead more about Our response to Ofwat’s consultation on vulnerability guidance
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Blog: Hear from our partners about ‘Walking With Water’
As part of our ‘Walking With Water‘ initiative, we have teamed up with various project partners to help spread the word and get more people outdoors and appreciating the sources of our water supply. Hear from water companies and our...
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MOSL Consultation on Reform of the Market Performance Framework – Consultation 2Read more about MOSL Consultation on Reform of the Market Performance Framework – Consultation 2
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Ofgem consultation on framework for consumer standards and policy options to address priority customer service issuesRead more about Ofgem consultation on framework for consumer standards and policy options to address priority customer service issues
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