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CCW's work involves our strategy, our campaigns and our achievements. Our strategy sets out our priorities for the coming year, and our campaigns strive to address important issues and make a positive impact on society.

Campaigning for water charges that everyone can afford and ensuring services are able to stand the test of time will be among the leading priorities for CCW over the next three years. The voice for water consumers has published its...

The Consumer Council for Water has launched a consultation on its draft Forward Work Programme in England and Wales for 2020-23. Our Forward Work Programmes are shaped by what consumers say we should be doing to represent them, and our...

The Consumer Council for Water is keen to hear your views on our draft Forward Work Programme for 2019 to 2022 (pdf). The document sets out our ambitious plans to champion the interests of water consumers in England and Wales...

We are delighted to announce the publication of our new Forward Work Programme (FWP) for England & Wales 2016/17 to 2018/19. Our FWP sets out our ambitions in representing the interests of water consumers over the next three years. During the next 12...

Dear Sarah McMath, The Strategic Panel (the Panel) and the Consumer Council for Water (CCW) are writing to formally express our continued support for the reform of the Market Performance Framework (MPF). Its delivery aligns with the strategic, customer-focused objectives...

We welcome the opportunity to submit our views on Ofwat’s consultation on the Priority Service Register (PSR) Standards. Executive Summary We are generally supportive of Ofwat’s recommendations but have suggestions for some areas where the proposed PSR standards could be...

To meet our overall strategic objectives, CCW’s Forward Work Programme contains the deliverables we will focus on achieving in 2025-26. These are over and above our business-as-usual activities – dealing with complaints, challenging companies, generating insights and communicating with customers....