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First talk to your water company or retailer If you’re not happy with the service provided by your water company or retailer, you can make a complaint to us to try and fix the problem, but first you’ll have to...

Written complaints made by business customers to water retailers have fallen to their lowest level since 2016/17 but performance remains mixed among the larger suppliers. The Consumer Council for Water’s (CCW) annual Business Customer Complaints Report shows that written complaints...

Examples of issue we can’t help you with This list doesn’t cover every problem, and there might be other situations where we can’t assist. If you’re not sure or have a problem not on this list, please contact us for...

Water and sewerage companies in England and Wales provide services to millions of homes and businesses every day. Sometimes things can go wrong with these services, leaving consumers disappointed or angry. You have the right to complain if: You are...

Households have a right to expect clear and accurate water bills and be treated with empathy by water companies if they slip into debt. That’s the message from the Consumer Council for Water (CCW) which is calling on water companies...

Consumer watchdog CCW has led calls for water industry to speed up response to complaints Ten water companies pledge to improve on existing industry standard of ten working days Majority to reduce target to five working days from April as...

Water companies should do more to stamp out the root causes of customers’ frustration and improve their overall service. A joint report published today by the Consumer Council for Water (CCW) and Ofwat shows the industry is not making the...

CCW and industry regulator Ofwat have today published a joint report examining water companies’ handling of customer complaints and what steps can be taken to improve their service. It shows that the industry could be making much more of the...

Complaints about water retailers fall but CCW keeps pressure on poor performers Our non-household complaint report reveals that complaints made to water retailers by their customers and those received by CCW fell for the first time since the majority of...