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Step 1: Contact your water company or retailer Explain what went wrong and give the company a chance to put things right. If they don’t reply within 10 working days, you may be entitled to a payment under the Guaranteed...

Written complaints made by business customers to water retailers have fallen to their lowest level since 2016/17 but performance remains mixed among the larger suppliers. The Consumer Council for Water’s (CCW) annual Business Customer Complaints Report shows that written complaints...

Concerns and confusion over rising water bills fuelled the largest-ever increase in complaints about water companies to the consumer watchdog. The Consumer Council for Water’s (CCW) latest annual household complaints report reveals complaints from household customers escalated to the watchdog...

We carry out assessments of water and sewerage companies to see how they deal with customer cases when we’re not directly involved. This helps us be the voice for all water consumers, not just those who ask for our help....

Our annual Business Customer Complaints Report gives an overview of complaints made by business customers in the water retail market in England and Wales during 2024 to 2025.

We’re here to help If you’ve been unable to resolve a problem with your water company or retailer, we’re here to help. We’ll review your complaint independently, explain what happens next and work with you and your water company to...

Water companies’ failure to deal with customers’ concerns over environmental performance and water meters has fuelled a steep rise in complaints to the consumer watchdog. The Consumer Council for Water (CCW) saw the number of complaints which had to be...

Our annual Business Customer Complaints Report gives an overview of complaints made by business customers in the water retail market in England and Wales during 2023 to 2024.

CCW has launched a new online tool to make it easier for consumers to resolve a problem or dispute with their water company. Our complaint letter tool is designed to make it simpler and quicker for people to write a...