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Some retailers not getting the basics right as complaints remain a concern
Business customers sought help with more than 900 complaints as disputes over the accuracy and reliability of bills continued to cast a shadow over the non-household retail water market in the first quarter of the year. The Consumer Council for...
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Water retailers warned over rising complaints from business customers
Written complaints from business customers to water retailers rise for second successive year – now 52 per cent higher than before market opened in England Three retailers – Water Plus, Clear Water Business and Everflow – named poorest performers Water...
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Retailers still failing to turn tide of business complaints
Retailers must do more to turn the tide of non-household complaints received by the Consumer Council for Water (CCWater), as the water market approaches its second anniversary. New figures released by the Water Watchdog reveal it received 1,037 complaints from...
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Watchdog secures £930,000 for consumers as complaints rise
The Consumer Council for Water (CCWater) secured £930,000 in financial redress for consumers as complaints made to it about water companies and retailers rose during the first half of 2018/19. Almost 5,200 homes and businesses turned to the Water Watchdog for...
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Bristol Water faces closer scrutiny after rise in customer complaints
A water company is facing closer scrutiny after being challenged to curb a sharp rise in complaints by the Consumer Council for Water (CCWater). The Water Watchdog has called on Bristol Water to address a 52 per cent rise in...
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Southern Water improves but remains worst for complaints
A water company has been named the industry’s worst performer for customer complaints for the sixth successive year, despite responding positively to pressure from the Consumer Council for Water (CCWater). Southern Water reported more than a 20 per cent reduction...
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Some water retailers risking customer backlash on complaints
Poor performing water retailers could face a backlash from their business customers if they fail to address the causes behind a high number of complaints during the first year of switching in England. The warning comes from the Consumer Council...
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Watchdog working with retailers to address root causes of complaints
Retailers operating in the new water market are working closely with the Consumer Council for Water (CCWater) to tackle the root causes of a rise in complaints from businesses to the watchdog. CCWater received 559 complaints from non-household customers during...
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Written complaints fall but Southern Water remains bottom of the league
The Consumer Council for Water (CCWater) says Southern Water has a lot more work to do to curb the number of complaints it receives from customers, despite taking an important step in the right direction. Annual figures published by the...
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