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A fresh wave of water bill rises strengthens the case for fairer and more consistent support for struggling customers, who are still trying to absorb the impact of the previous unprecedented increase. The Consumer Council for Water (CCW) has repeated...

The Consumer Council for Water (CCW) says water consumers want to see meaningful change to the water sector as the UK Government prepares to publish its Water White Paper today (Tuesday). The paper will set out clear powers for the...

We welcome the opportunity to respond to the Competition and Markets Authority (CMA) on its provisional determinations for the five disputing companies: Anglian Water, Northumbrian Water, South East Water, Southern Water; and Wessex Water

Many customers will feel short-changed by water companies’ latest environmental performance, according to the Consumer Council for Water (CCW). CCW has responded to the latest annual Environmental Performance Assessment of water companies in England from the Environment Agency. In 2024,...

We’ve published our ‘Business Customers’ Experience of the Water Retail Market – Five Year Review’, two-year progress report, which highlights the strides made in improving the water retail market for business customers since our comprehensive review of the market published...