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Examples of issue we can’t help you with This list doesn’t cover every problem, and there might be other situations where we can’t assist. If you’re not sure or have a problem not on this list, please contact us for...

A step change in financial support for low-income customers is needed alongside large scale investment from water companies to improve services and protect the environment. That’s the message from CCW as water companies prepare today to submit their five-year business...

We all probably take our water supply and sewage services for granted now and again, happy to just turn on the tap or flush the toilet when we need to without giving it too much thought. But what happens if...

We’ll be publishing our Forward Work Programme for 2024-25, which sets out CCW’s strategic priorities and key campaigns for the coming year.

We’ll be publishing our annual Water Mark assessment, which uses customers’ views from our Water Matters research, complaint numbers and operational performance to showcase how well water companies are delivering in the areas that matter most to their customers.

We’ll be publishing our annual household complaints report, which examines and compares the performance of water companies in England and Wales. The Household Complaints Report looks specifically at the experiences of household customers. It draws together the intelligence and insight...