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The quality of drinking water and customer complaints in central and eastern England will come under close examination at the Consumer Council for Water’s (CCWater) meeting in public in Birmingham this Thursday (9 November). At the meeting, the Drinking Water...

Priority services assist customers who may find they need extra help. This could be because of an illness, disability, financial difficulties or language barriers. All water companies in England and Wales have schemes which allow customers to register for free...

Read performance reports on how water companies are doing.

If you’re a supplier (or existing) and are wanting to do business with us, the following information provides you with information about our procurement policy and procedures

CCW is a data controller under the terms of the General Data Protection Regulation (GDPR) which came into effect on 25 May 2018. We are registered with the Information Commissioner’s Office (ICO) with the registration number Z9387556. Who we are...

Details of Board Member's direct or indirect interests outside of CCW.

Written complaints from customers against water companies in Wales have fallen again but the Consumer Council for Water (CCWater) says there is still much more to be done. CCWater’s annual Written Customer Complaints Report has revealed written complaints against Dee...