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Our submission to the Competition and Markets Authority on five water companies’ requests for price redeterminations
CCW’s evidence and views on the proposed changes to price settlements by Anglian Water, Northumbrian Water, Wessex Water, South East Water and Southern Water
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Forward Work ProgrammeRead more about Forward Work Programme
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Non-household complaints reportRead more about Non-household complaints report
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Meaningful engagement research
Joint project with Ofwat exploring customers’ views around holding water companies and their executives to account for the delivery of everyday services, how this should be done and by whom.
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Review of PR24 guidanceRead more about Review of PR24 guidance
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Customer priorities research PR29Read more about Customer priorities research PR29
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Water Mark
We’ll be publishing our annual Water Mark assessment, which uses customers’ views from our Water Matters research, complaint numbers and operational performance to showcase how well water companies are delivering in the areas that matter most to their customers.
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Water Matters
The report will feature the latest results from our annual survey tracking the views of household customers in England and Wales on water companies and the services they provide. This will be the 14th edition of the annual report.
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Household customers’ expectations about smart metering
This research aims to understand people’s views and expectations of smart water meters and how they would like to see and interact with the information on water use these meters are able to collect. Just 12% of customers in England...
Read more about Household customers’ expectations about smart metering