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CCW statement on water company business plan submissions
A step change in financial support for low-income customers is needed alongside large scale investment from water companies to improve services and protect the environment. That’s the message from CCW as water companies prepare today to submit their five-year business...
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Blog: Understanding and learning from customers’ experiences
We all probably take our water supply and sewage services for granted now and again, happy to just turn on the tap or flush the toilet when we need to without giving it too much thought. But what happens if...
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Water Mark
We’ll be publishing our annual Water Mark assessment, which uses customers’ views from our Water Matters research, complaint numbers and operational performance to showcase how well water companies are delivering in the areas that matter most to their customers.
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Household complaints report
We’ll be publishing our annual household complaints report, which examines and compares the performance of water companies in England and Wales.
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Guaranteed Standards Scheme
GSS has not kept pace with customers’ expectations, with no review of payments or standards since 2008. There are also inconsistencies across England and Wales. We want to see minimum GSS payments increased with consistent standards across England and Wales....
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Cold caller advice for my business
Calls claiming to be a retailer If you suspect that you have received a call from a company claiming to be a retailer, who is offering you a contract with them. It’s important to try and establish whether they are...
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Publication scheme
The publication scheme fulfils the requirements of the Information Commissioner’s Office as set out in its model publication scheme for public authorities.
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Here to fight your cornerRead more about Here to fight your corner
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Price Review
The water company’s plans for the next five years should include how they will: provide a safe and clean water supply; provide efficient sewerage pumping and treatment services; control leaks; install meters; maintain pipes and sewers; and maintain and improve...
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