Extra free help – priority services
Priority services assist customers who may find they need extra help. This could be because of an illness, disability, financial difficulties or language barriers. All water companies in England and Wales have schemes which allow customers to register for free...Read more about Extra free help – priority services
Water company performance
Read performance reports on how water companies are doing.Read more about Water company performance
Interested in supplying to us?
If you’re a supplier (or existing) and are wanting to do business with us, the following information provides you with information about our procurement policy and proceduresRead more about Interested in supplying to us?
Board Register of Interests
Details of Board Member's direct or indirect interests outside of CCW.Read more about Board Register of Interests
Find information about who our Consumer Advocates are, how they are appointed and what they do for water consumers in their area.Read more about Consumer Advocates
Since 2005, we have helped thousands of consumers resolve complaints against their water company or retailer. All of our work is informed by extensive research, which we use to champion the interests of consumers and influence water companies, governments and...Read more about About Us
Watchdog welcomes further fall in written complaints but warns against complacency
Written complaints from customers against water companies in Wales have fallen again but the Consumer Council for Water (CCWater) says there is still much more to be done. CCWaters annual Written Customer Complaints Report has revealed written complaints against Dee...Read more about Watchdog welcomes further fall in written complaints but warns against complacency