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  • Extra free help – priority services

    Priority services assist customers who may find they need extra help. This could be because of an illness, disability, financial difficulties or language barriers. All water companies in England and Wales have schemes which allow customers to register for free...

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  • Water company performance

    Read performance reports on how water companies are doing.

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  • Interested in supplying to us?

    If you’re a supplier (or existing) and are wanting to do business with us, the following information provides you with information about our procurement policy and procedures

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  • Privacy and Cookie Policy

    CCW is a data controller under the terms of the General Data Protection Regulation (GDPR) which came into effect on 25 May 2018. We are registered with the Information Commissioner’s Office (ICO) with the registration number Z9387556. Who we are...

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  • Board Register of Interests

    Details of Board Member's direct or indirect interests outside of CCW.

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  • Consumer Advocates

    Find information about who our Consumer Advocates are, how they are appointed and what they do for water consumers in their area.

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  • About Us

    Since 2005, we have helped thousands of consumers resolve complaints against their water company or retailer. All of our work is informed by extensive research, which we use to champion the interests of consumers and influence water companies, governments and...

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  • Watchdog welcomes further fall in written complaints but warns against complacency

    Written complaints from customers against water companies in Wales have fallen again but the Consumer Council for Water (CCWater) says there is still much more to be done. CCWater’s annual Written Customer Complaints Report has revealed written complaints against Dee...

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