Business customers

We are here to help you address any issues you have with your water or sewerage provider. We have also worked with market designers and MOSL to ensure your views are taken into account, since the market opened for business.

How we can help you

  • Have a complaint?

    If you have a complaint that you haven’t been able to resolve directly with your retailer, or you are having issues with your water or sewerage services, we can help.
    Make a complaint
  • Switching suppliers

    If you run a business in England, you can shop around for a better water deal. Find out more about the retail water market, including which retailers are operating in it.
    Water retailers
  • Try our complaint letter tool

    Need help writing a complaint letter to your retailer? Enter a few details and our tool will generate a letter of complaint that you can send to your retailer.
    Use our complaint letter tool
  • Help to navigate the retail market

    We've worked with the RWG to produce some customer guidance documents to help non-household customers navigate the retail market.
    See customer guidance
  • Bill help for your business

    It’s hard to run a small business and sometimes a business can unexpectedly find itself in financial difficulty. The most important thing to do is take action and get advice as soon as possible.
    Get bill help for your business
  • Retail performance

    We want you to have access to as much information as possible on the performance of water retail service providers so that you can make an informed choice.
    Retail performance
  • Business meetings

    We hold bi-annual meetings as well as informal workshops for customers and representatives of customer groups to ask questions or share your views on the Non-Household market.
    View details of our next meeting
  • Our research

    We conduct research on a variety of water industry topics to understand the views of customers and help us challenge retail companies to drive improvement.
    View our latest research
  • Credit Where It's Due campaign

    We want all businesses to be confident that their money is protected if their retailer were to exit the market. That’s why we’ve launched our ‘Credit where it’s due’ campaign. 
    Credit where it’s due campaign
  • Five year review

    Hear about our five year review of the water retail market and the recommendations that we are making to improve the experience of all business customers in England.
    Hear about our review

Have your say... your opinions matter

Head over to our LinkedIn business forum and join in the conversation. It’s your opportunity to ask any questions or comment

Have your say at our LinkedIn business forum

How can we help you? Are you a household or business customer?

What are you looking for help with?