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Blog: Understanding and learning from customers’ experiences
We all probably take our water supply and sewage services for granted now and again, happy to just turn on the tap or flush the toilet when we need to without giving it too much thought. But what happens if...
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GSS customer views researchRead more about GSS customer views research
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Forward Work Programme for 2024-25 announced
We’ll be publishing our Forward Work Programme for 2024-25, which sets out CCW’s strategic priorities and key campaigns for the coming year.
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Water Mark
We’ll be publishing our annual Water Mark assessment, which uses customers’ views from our Water Matters research, complaint numbers and operational performance to showcase how well water companies are delivering in the areas that matter most to their customers.
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Household complaints report
We’ll be publishing our annual household complaints report, which examines and compares the performance of water companies in England and Wales. The Household Complaints Report looks specifically at the experiences of household customers. It draws together the intelligence and insight...
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Business complaints report
We’ll be publishing our annual business customer complaints report, which explores the complaint-handling performance of water retailers in England and water companies in Wales. The Business Complaints Report looks specifically at the experiences of business customers. We gather information from...
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Gloom and Bloom researchRead more about Gloom and Bloom research
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GSS customer views consultation launchRead more about GSS customer views consultation launch
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Guaranteed Standards Scheme
GSS has not kept pace with customers’ expectations, with no review of payments or standards since 2008. There are also inconsistencies across England and Wales. We want to see minimum GSS payments increased with consistent standards across England and Wales....
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