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We’ll be publishing our annual business customer complaints report, which explores the complaint-handling performance of water retailers in England and water companies in Wales. The Business Complaints Report looks specifically at the experiences of business customers. We gather information from...

Calls claiming to be a retailer If you suspect that you have received a call from a company claiming to be a retailer, who is offering you a contract with them. It’s important to try and establish whether they are...

Rob was appointed as an Independent Board member in 2018.

The publication scheme fulfils the requirements of the Information Commissioner’s Office as set out in its model publication scheme for public authorities.

The water company’s plans for the next five years should include how they will: provide a safe and clean water supply; provide efficient sewerage pumping and treatment services; control leaks; install meters; maintain pipes and sewers; and maintain and improve...

Waterfall is available on most podcast platforms, including iTunes, Spotify, and Google podcasts. If you have any questions or comments, please contact the show at [email protected].