We are the independent voice for water consumers in England and Wales
We help consumers resolve complaints against their water company or retailer, while providing free advice and support. We champion the interests of consumers and influence water companies, governments and regulators.

If you’re a household or business water consumer in England or Wales, we’re here to fight your corner.
Keeping you informed
Keep up to date with the latest from us, including news, publications and events…
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News, Press releaseOverall trust in water companies falls again as customers question fairness of bills14 May 2025
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Blog, NewsRob Wilson, Chair: CCW’s 2025-26 Forward Work Programme9 May 2025
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Blog, NewsWater companies must show more consistent ambition over support for vulnerable customers8 May 2025
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Regulating the water industryCCW submission to the Independent Water Commission6 May 2025