Have your say on water company plans for 2025-30 and beyond

Your water, your say

Every five years, the water regulator Ofwat sets price controls for the water and wastewater companies in England and Wales. This not only sets the water and wastewater bills customers will pay, but also the level of investment and service improvements the companies should deliver for people and the environment.

Water and wastewater companies in England and Wales are currently developing their plans for 2025 to 2030. Their plans will cover everything they do now and in the future.

Each company will be holding a ‘Your water, your say’ online meeting to allow customers and stakeholders to question them and challenge their plans. Your questions could cover the service the company provides, its impact on the environment, what will happen to your water bill or whatever other topic is important to you.

We can ask a question for you

If you have a question or an issue you’d like to raise with your water or wastewater company but are unable to attend their online meeting, as the independent customer representative, we can raise it with the company for you. Send your questions to us at [email protected].

Upcoming meetings – round two

Find out more about round two of your water, your say sessions on each of the water company’s website: