Your water, your say
Every five years, the water regulator Ofwat sets price controls for the water and wastewater companies in England and Wales. This not only sets the water and wastewater bills customers will pay, but also the level of investment and service improvements the companies should deliver for people and the environment.
Water and wastewater companies in England and Wales are currently developing their plans for 2025 to 2030. Their plans will cover everything they do now and in the future.
Each company will be holding a ‘Your water, your say’ online meeting to allow customers and stakeholders to question them and challenge their plans. Your questions could cover the service the company provides, its impact on the environment, what will happen to your water bill or whatever other topic is important to you.
We can ask a question for you
If you have a question or an issue you’d like to raise with your water or wastewater company but are unable to attend their online meeting, as the independent customer representative, we can raise it with the company for you. Send your questions to us at [email protected].
Upcoming meetings – round two
Find out more about round two of your water, your say sessions on each of the water company’s website:
- Affinity Water – 18 October 2023 at 6-8pm
- South East Water – 31 October 2023 at 6-8pm
- Bournemouth Water – 6 November 2023 at 6-8pm
- Bristol Water – 6 November 2023 at 6-8pm
- South West Water – 6 November 2023 at 6-8pm
- Cambridge Water – 7 November 2023 at 5.30-7.30pm
- South Staffs Water – 7 November 2023 at 5.30-7.30pm
- Hafren Dyfrdwy – 8 November 2023 at 6-8pm
- Northumbrian Water – 9 November 2023 at 6-8pm
- United Utilities – 10 November 2023 at 5-7pm
- Wessex Water – 14 November 2023 at 6-8pm
- SES Water – 16 November 2023 at 6-8pm
- Dŵr Cymru Welsh Water – 17 November 2023 at 6-8pm
- Portsmouth Water – 20 November 2023 at 6-8pm
- Severn Trent Water – 21 November 2023 at 6-8pm
- Yorkshire Water – 23 November 2023 at 6-8pm
- Southern Water – 27 November 2023 at 6-8pm
- Anglian Water – 28 November 2023 at 6-8pm
- Thames Water – 30 November 2023 at 5-7pm
Previous meetings
- Anglian Water – 30 March 2023
- Dŵr Cymru Welsh Water – 6 April 2023
- Severn Trent Water – 17 April 2023
- Wessex Water – 28 April 2023
- Portsmouth Water – 10 May 2023
- Northumbrian Water – 12 May 2023
- Thames Water – 19 May 2023
- Hafren Dyfrdwy – 23 May 2023
- Bournemouth Water – 24 May 2023
- Bristol Water – 24 May 2023
- South West Water – 24 May 2023
- South East Water – 6 June 2023
- Affinity Water – 6 June 2023
- Yorkshire Water – 7 June 2023
- Southern Water – 9 June 2023
- Cambridge Water – 14 June 2023
- South Staffs Water – 14 June 2023
- United Utilities – 29 June 2023