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WALES’ largest water company has been told to improve its performance by the Consumer Council for Water (CCWater) after complaints from its customers more than doubled in the space of a year. Problems caused by more rigorous debt collection, a...

Under our ‘Right first time’ objective, we work closely with the companies to ensure their service meets and exceeds customer expectations and they sort out problems quickly and without hassle. It is important that companies ensure complaints against them are...

The Consumer Council for Water revealed today (Tuesday 21 September) that last year complaints to water companies in Wales increased for the fifth year in a row. Complaints to D?r Cymru Welsh Water rose last year by nearly six per...

The Consumer Council for Water revealed today (Tuesday 21 September) that complaints to water companies in England and Wales reduced by nearly 17 per cent last year, extending the trend of declining complaints to the industry, and bringing complaint numbers...

If you ask your water company to fit a meter under the free meter option scheme, their contractor will usually visit your home to see if a meter can be fitted. If it would be difficult or too expensive to...

The publication scheme fulfils the requirements of the Information Commissioner’s Office as set out in its model publication scheme for public authorities.

All businesses deserve a good service from their water retailer and for a swift resolution to problems when they occur but too many customers are still having to make a complaint. The Consumer Council for Water (CCW) is calling for...

The Consumer Council for Water Central and Eastern Committee is inviting members of the public to its next meeting on Wednesday 4 May in Birmingham, where the committee will question local water companies about the quality of their customer service....

The Consumer Council for Water Central and Eastern Committee is inviting members of the public to its next meeting on Wednesday 27 October in Birmingham, when it will question local water companies about the quality of their customer service and...