Front cover of Forward Work Programme 2016

We are delighted to announce the publication of our new Forward Work Programme (FWP) for England & Wales 2016/17 to 2018/19.

Our FWP sets out our ambitions in representing the interests of water consumers over the next three years.

During the next 12 months our work will particularly focus on:

  • Making sure the launch of increased water retail competition for non-household customers in England from April 2017 works well for all customers – whether they are eligible to switch or not.
  • Raising our profile and engagement with consumers and stakeholders so we can become an even stronger advocate for customers.
  • Working collaboratively with the water industry to ensure more customers who are struggling to pay their water bills get the assistance they need.
  • Targeting poorer performing water companies to ensure they improve their standards of service for customers, including learning from examples of good practice across the industry.

You can read our new FWP here.