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From making our water and wastewater services resilient to climate change to protecting our precious natural environment, the water sector faces some huge challenges. And although those within the sector are acutely aware of these issues, the general public remains...

Our Lifting The Lid research examines the more unusual and often wasteful ways people use water at home. We wanted to know how common these habits were and if people thought they were wasteful. Key findings 29% of people said...

We’ll be publishing our Forward Work Programme for 2024-25, which sets out CCW’s strategic priorities and key campaigns for the coming year.

We’ll be launching our consultation on our draft Forward Work Programme, which will set out our plans for what we want to achieve in 2024–25. During the consultation, we invite stakeholders, experts, and interested individuals to provide their valuable input...

The quality of fresh water, marine, surface and underground water across England and Wales is regulated by the Environment Agency (EA). The EA uses a variety of standards and targets are to work out the potential impact of human activity,...

In April 2017, the water retail market opened to all businesses in England, allowing them to choose their water and sewage provider. We were keen to monitor any issues and make recommendations for improvement based on research, complaints, and conversations...

Your water bill can be calculated in two ways: by measuring the amount of water you use with a meter; or by using the value of your property without measuring your water usage. If you have a water meter, you...

On 30 March we will publish our final Forward Work Programme (FWP) for 2023-24. It will be updated on our strategy page.