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As part of our ‘Walking With Water‘ initiative, we have teamed up with various project partners to help spread the word and get more people outdoors and appreciating the sources of our water supply. Hear from water companies and our...

From making our water and wastewater services resilient to climate change to protecting our precious natural environment, the water sector faces some huge challenges. And although those within the sector are acutely aware of these issues, the general public remains...

Our Lifting The Lid research examines the more unusual and often wasteful ways people use water at home. We wanted to know how common these habits were and if people thought they were wasteful. Key findings 29% of people said...

The quality of fresh water, marine, surface and underground water across England and Wales is regulated by the Environment Agency (EA). The EA uses a variety of standards and targets are to work out the potential impact of human activity,...

In April 2017, the water retail market opened to all businesses in England, allowing them to choose their water and sewage provider. We were keen to monitor any issues and make recommendations for improvement based on research, complaints, and conversations...