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Our response to the revised Principles of the proposed Customer Licence Condition Ofwat presented at its November 2022 workshop

Having your home or garden flooded with sewage is one of the worst things to experience as a customer. While it affects only a small proportion of people, its impact – and a poor response from the wastewater company –...

Every five years, water companies set out their plans for what they’ll deliver and how much they’ll charge customers. These are submitted to the regulator, Ofwat for scrutiny and challenge. This process is known as the Price Review. The current...

CCW is campaigning to better protect business customers financially, through our Credit Where It’s Due campaign. We have been working with Ofwat to help make changes to the rules around business protections and important steps have already been taken. Recently...

As an organisation committed to representing everyone who uses water across England and Wales, reflecting and celebrating the diversity of the people we help is important to everyone at CCW. An important part of this is our Welsh Language Scheme,...

At CCW, we have a clear vision of the outcomes we want to see from the 2024 price review, and what we want to achieve in our work representing everyone who uses water, now and in the future. Our vision...

Many businesses were financially impacted by Covid-19 so it’s vital they get the help and support they need. While the open retail market gives businesses choice about who provides their water retail services – handling complaints and enquiries, sending water...

The Consumer Council for Water (CCW) says an investigation into the management of wastewater treatment plants has cast doubt over whether some sewerage companies are acting responsibly in protecting the environment. CCW has responded to the latest update from Ofwat...