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MOSL Consultation on Reform of the Market Performance Framework – Consultation 2Read more about MOSL Consultation on Reform of the Market Performance Framework – Consultation 2
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Ofgem consultation on framework for consumer standards and policy options to address priority customer service issuesRead more about Ofgem consultation on framework for consumer standards and policy options to address priority customer service issues
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Desktop review of behaviour change campaigns
From making our water and wastewater services resilient to climate change to protecting our precious natural environment, the water sector faces some huge challenges. And although those within the sector are acutely aware of these issues, the general public remains...
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Lifting the lid: the secrets of our water habits
Our Lifting The Lid research examines the more unusual and often wasteful ways people use water at home. We wanted to know how common these habits were and if people thought they were wasteful. Key findings 29% of people said...
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Forward Work Programme for 2024-25 announced
We’ll be publishing our Forward Work Programme for 2024-25, which sets out CCW’s strategic priorities and key campaigns for the coming year.
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Forward Work Programme out for consultation
We’ll be launching our consultation on our draft Forward Work Programme, which will set out our plans for what we want to achieve in 2024–25. During the consultation, we invite stakeholders, experts, and interested individuals to provide their valuable input...
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Which agency regulates natural water sources?
The quality of fresh water, marine, surface and underground water across England and Wales is regulated by the Environment Agency (EA). The EA uses a variety of standards and targets are to work out the potential impact of human activity,...
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Our review of five years of the water retail open market
In April 2017, the water retail market opened to all businesses in England, allowing them to choose their water and sewage provider. We were keen to monitor any issues and make recommendations for improvement based on research, complaints, and conversations...
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How is my water bill worked out?
Your water bill can be calculated in two ways: by measuring the amount of water you use with a meter; or by using the value of your property without measuring your water usage. If you have a water meter, you...
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