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Portsmouth Water consultation on its draft Water Resource Management Plan 2024Read more about Portsmouth Water consultation on its draft Water Resource Management Plan 2024
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Ofwat consultation on Customer Licence Condition workshop
Our response to the revised Principles of the proposed Customer Licence Condition Ofwat presented at its November 2022 workshop
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Working together to end sewer flooding misery
Having your home or garden flooded with sewage is one of the worst things to experience as a customer. While it affects only a small proportion of people, its impact – and a poor response from the wastewater company –...
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How will your money be spent on water in Wales
Every five years, water companies set out their plans for what they’ll deliver and how much they’ll charge customers. These are submitted to the regulator, Ofwat for scrutiny and challenge. This process is known as the Price Review. The current...
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Credit Where It’s Due: Your Right to a Refund
CCW is campaigning to better protect business customers financially, through our Credit Where It’s Due campaign. We have been working with Ofwat to help make changes to the rules around business protections and important steps have already been taken. Recently...
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Our commitment to the Welsh language
As an organisation committed to representing everyone who uses water across England and Wales, reflecting and celebrating the diversity of the people we help is important to everyone at CCW. An important part of this is our Welsh Language Scheme,...
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Our objectives for the 2024 Price Review
At CCW, we have a clear vision of the outcomes we want to see from the 2024 price review, and what we want to achieve in our work representing everyone who uses water, now and in the future. Our vision...
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Credit Where It’s Due: Launching our campaign
Many businesses were financially impacted by Covid-19 so it’s vital they get the help and support they need. While the open retail market gives businesses choice about who provides their water retail services – handling complaints and enquiries, sending water...
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CCW statement on wastewater treatment works investigation
The Consumer Council for Water (CCW) says an investigation into the management of wastewater treatment plants has cast doubt over whether some sewerage companies are acting responsibly in protecting the environment. CCW has responded to the latest update from Ofwat...
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