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At CCW, we have a clear vision of the outcomes we want to see from the 2024 price review, and what we want to achieve in our work representing everyone who uses water, now and in the future. Our vision...

Many businesses were financially impacted by Covid-19 so it’s vital they get the help and support they need. While the open retail market gives businesses choice about who provides their water retail services – handling complaints and enquiries, sending water...

The Consumer Council for Water (CCW) says an investigation into the management of wastewater treatment plants has cast doubt over whether some sewerage companies are acting responsibly in protecting the environment. CCW has responded to the latest update from Ofwat...

On 29 November, CCW wrote to both Ofwat and the Environment Agency (EA) to find out more about their investigation into potential unpermitted sewage discharges into rivers and other bodies of water. In particular, our letter requested information on how...

  Many parts of the UK are set to face water shortages by 2050; yet the prospect of having reduced access to water as a result of climate change can feel quite distant to customers. Our research suggests that more...

When we flush the loo, drain the kitchen sink, or when rain water drains from our streets, that wastewater enters the sewerage system where it is sent to be treated and disposed of responsibly. At least, that is the service...

We have surveyed 1,870 customers in England and Wales to measure the extent of customers’ awareness of the pressures on water resources where they live, and how willing they are to help to save water. We also sought customers’ views...

This is a summary of our key strategic priorities in Wales with specific recommendations on what the Climage Change Senedd committee should he focussing on. It reflects oiur organisational priorities mostly on introducing a single water affordabiltiy scheme, ensuring that...

We were asked by Defra and Welsh Government to conduct an independent review of current financial support for water customers and make recommendations on how to improve the help available to customers who may struggle to pay their water and...