Wales: Ensuring customer services remain inclusive and accessible in a digital age
Digital services can make everyday interactions quicker and easier. It’s important that customers can access support in a way that works for them.
On 23 October, we are holding an online event where we’ll explore how organisations are improving customer services while making sure they remain accessible and inclusive.
We’ll hear examples of how services are adapting to meet different customer needs and discuss how customer services could change in the future.