We are the independent voice for water consumers in England and Wales
We help consumers resolve complaints against their water company or retailer, while providing free advice and support. We champion the interests of consumers and influence water companies, governments and regulators.

If you’re a household or business water consumer in England or Wales, we’re here to fight your corner.
Keeping you informed
Keep up to date with the latest from us, including news, publications and events…
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Blog, NewsCCW reflects on water companies’ final vulnerability strategies24 Jul 2025
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News, Press releaseCCW responds to Independent Water Commission’s final report21 Jul 2025
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NewsPollution failures cast doubt on some water companies’ ability to deliver improvements18 Jul 2025
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News, Press releaseBusiness customers raise fewer complaints about water retailers16 Jul 2025
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NewsHampshire and the Isle of Wight face hosepipe restrictions