We are the independent voice for water consumers in England and Wales
We help consumers resolve complaints against their water company or retailer, while providing free advice and support. We champion the interests of consumers and influence water companies, governments and regulators.
If you’re a household or business water consumer in England or Wales, we’re here to fight your corner.
Keeping you informed
Keep up to date with the latest from us, including news, publications and events…
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Our research, Tracking researchCustomer priorities tracking research23 Jun 2026 -
Company assessmentsReview of CCW’s company assessments – 2025-2622 Jun 2026 -
News, Press releaseCCW responds to NAO report on rising customer debt10 Jun 2026 -
NewsNew research reveals serious failings in South East Water’s response to winter disruption3 Jun 2026
