Water Voice Barometer & Spotlight report – June 2026

Our monthly Barometer & Spotlight reports capture the views of our Water Voice communities on their water companies, the services they receive and the challenges facing the water sector.

The findings highlight the issues that matter most to community members, helping to inform discussions with their water companies at Accountability Sessions.

Spotlight survey

The Spotlight survey explores a specific issue or theme affecting the water sector, with a different topic each month.

June 2026’s Spotlight survey focused on trust and governance.

Key findings:

• Around a third of community members said safe drinking water (34%) and fair bills (32%) have the biggest impact on the level of trust they have in their water provider.
• Almost half (48%) said knowing where money from bills is being spent would most help them judge whether their water provider is being run responsibly, followed by information on environmental performance (35%).
• 93% believe customers should have a say in decisions that could have a significant impact on their bills, the services they receive and the environment.

Barometer survey

The Barometer survey tracks community members’ attitudes towards their water company and the services they receive over time.

Overview:

• Community members’ satisfaction with water and sewerage services is primarily driven by their water company delivering the basics well, including safe water, reliable supply, good pressure and minimal disruption.
• Value for money remains the biggest concern, with feelings that bills are rising faster than the improvements that customers can see. Concerns about how water companies are spending money, executive pay and infrastructure investment continue to shape these views.