Water Voice Barometer & Spotlight report – September 2026
Our monthly Barometer & Spotlight survey reports capture the views of our Water Voice communities on their water companies, the services they receive and the challenges facing the water sector.
The findings highlight the issues that matter most to community members, helping to inform discussions with their water companies at Accountability Sessions.
Spotlight survey
The Spotlight survey explores a specific issue or theme affecting the water sector, with a different topic each month.
September 2026’s Spotlight survey helped inform the discussion topics for the autumn Accountability Sessions, which take place between 19 October and 21 November 2026.
| Top 5 topics for discussion | % selected across total Water Voice community |
|---|---|
| Bills, value for money and financial accountability, including executive pay | 30% |
| Drought preparedness and future water supplies | 21% |
| Pollution, sewage and protecting the environment | 17% |
| Leakage and water conservation | 13% |
| Infrastructure investment and resilience | 9% |
Barometer survey
The Barometer survey tracks community members’ attitudes towards their water company and the services they receive over time.
Overview:
- Value for money is the biggest concern: Community members question whether they are receiving value for money when bill increases are accompanied by ongoing leaks, supply issues and poor communication from their water companies. Many are concerned companies are not investing enough in infrastructure and assets.
- Hosepipe bans hold satisfaction back: Restrictions on personal water use is more likely to cause frustration when community members also see ongoing leaks, poor drought planning and the effects of historic underinvestment. Most are willing to help reduce water use but want to see companies taking the lead.
- Sewage pollution and water waste undermine trust: Community members are concerned about sewage entering rivers and seas, as well as water being lost through leaks. They want to see clear progress on these issues, particularly before companies introduce hosepipe bans or ask customers to reduce their own water use.