People Development & Engagement Manager

About us

CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone’s needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen.

We are a government Arm’s Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra).

Our values

We expect and support all CCW colleagues to embody and celebrate CCW’s values through Positive Energy, Respect for all, Innovative spirit, Delivery of our promises and being Engaged as one (PRIDE).

The role

Please note that this role is part time, pro rata of £50,478 (FTE).

Combines strategic oversight with operational activity and is responsible for shaping and delivering the organisation’s priorities across Learning & Development, Employee Engagement, Equality, Diversity & Inclusion, and Wellbeing.

Reporting to the Head of People, you will lead the development of frameworks, programmes and initiatives that strengthen organisational capability, improve colleague experience and support an inclusive, high-performing culture. The role requires a strong strategic focus, alongside the ability to translate insight, data and organisational priorities into practical plans and measurable outcomes.

Key responsibilities

Learning & Development:

• Lead the implementation of an organisation-wide Learning & Development strategy aligned to business priorities and future skills needs. Lead the effective management and allocation of the L&D budget, ensuring value for money and alignment with CCW’s priorities.

Engagement:

• Lead the development of staff surveys and employee listening mechanisms, working with CCW’s external delivery partner. Translate feedback and insight into clear, actionable plans, monitoring delivery and reporting progress to leadership and executive teams

Equality, Diversity & Inclusion (EDI) and Wellbeing:

• Lead the creation and delivery of a robust EDI roadmap, aligned to organisational strategy, values, legislative requirements and the Public Sector Equality Duty

The candidate

Essential skills & experience:

• Proven experience leading organisation-wide Learning & Development or organisational development strategies, including needs analysis, programme design and evaluation
• Demonstrable experience of influencing senior stakeholders and working across organisational boundaries
• A strategic approach, with the ability to translate insight, data and organisational priorities into meaningful actions
• Strong written communication skills, including experience producing strategies, reports, dashboards and communications

To ensure you’re well-prepared before applying to work at CCW, we’ve laid out everything you need to know on our information for applicants page.

Benefits

• Hybrid working policy: 8 days per month office based, remainder can be worked from home.
• 25 days annual leave allowance plus 10½ days’ public and privilege holidays.
• Flexi time is available, with the ability to accrue and take time off in lieu throughout the year.
• Generous Civil Service Pension
• Health & Fitness allowance
• Paid allowance days for voluntary work
• Wellbeing Hour once a month
• Onsite Coffee shop
• Free Eye Test every 2 years and Free Flu Jab annually

Disability Confident Scheme

We guarantee an interview to anyone with a disability whose application meets the minimum criteria for the post. To be eligible for the guaranteed interview scheme you must have a disability or long-term health condition. The disability could be physical, sensory or mental and must be expected to last for at least 12 months. You do not have to be registered as a disabled person to apply under the scheme.

If you would like to apply through this scheme, please fill in the Disability Confident Scheme form and include this with your application.

We want everyone to have a fair chance, no matter their age, disability, gender identity, marital status, family status, race, religion/belief, sex or sexual orientation. All applications are considered fairly based on merit. To enable us to monitor this, candidates are asked to complete the voluntary Equal Opportunity Monitoring form. The information provided will be kept confidential and will be used for monitoring purposes only.