Reviews taken from Trustpilot
I turned to CCW after an ongoing dispute with Thames Water regarding a leak that wasn’t on my property, but charged to my account. After exhausting all avenues with Thames Water, and trying to claim the leak allowance, they only refunded a fraction of what I was owed, closed the case and refused to speak to me any further. After getting CCW involved, they did however agree that they had miscalculated and I was reimbursed the full amount. Had I not contacted CCW I would have been out of pocket and would have had nowhere else to turn. I am extremely grateful for the service I received, and would encourage anyone to at least give them a go if needed – you’ve got nothing to lose!
The CCW supported me in a case against Thames Water – who had issued a missed payment on my credit file, through their own fault. They defended me and got a positive outcome for me. Through the experience – they kept me informed via simple to understand emails and phone calls. Thank you, CCW.
Back in February, Thames Water left me without water for a considerable period. They initially promised compensation but later came up with a string of unconvincing excuses to avoid paying. It was incredibly frustrating and felt like a dead end. Thankfully, I reached out to CCW, and I’m so glad I did. [CCW advisor], in particular, was outstanding – professional, attentive, and supportive throughout the entire process. With his help, I was finally able to secure the compensation I was rightly owed. CCW kept me informed at every stage, showed a high level of competence, and were truly committed to resolving the issue. They are a first-rate organisation and a real ally when dealing with unresponsive water companies. If you’re having trouble with Thames Water (and I know many do), don’t give up. Contact CCW – they will be your strongest supporter.
[CCW advisor] was incredibly supportive, attentive and dedicated to fairness. He advocated for me with thames water and was able to get an incorrect mark on my credit file reversed, inspite of their resistance. This is a huge relief and couldn’t have been done without the support of CCW