Our complaint successes

I cannot praise CCW enough for dealing with my complaint against Thames Water who had failed to supply a meter and communicate options over a period of 8 years Specifically [CCW advisor] at CCW, was very professional and thorough providing clear information and updates Thames Water by contrast were awful, and I am relieved to have had CCW present my case

I received excellent support from CCW regarding an issue I was experiencing with my water providers. From the very outset, my caseworker handled my case with the utmost professionalism, efficiency and care. His clear communication, attention to detail, and proactive approach ensured that I felt supported and well-informed throughout the process. More importantly, his intervention led to a positive and fair resolution that I would not have achieved as smoothly without his guidance. It is rare to encounter such dedication and genuine commitment to customer advocacy. Mr. E exemplified the highest standards of service and I am truly grateful for his assistance. Please extend my thanks to him, and kindly note this as formal recognition of his outstanding work. Thank you once again to CCW for the vital role you play in representing consumers and ensuring their voices are heard.

I would like to thank CCW for their support in my case against Thames Water. Throughout the process, I was greatly impressed by the professionalism and dedication shown by the team. In particular, I would like to express my gratitude to [CCW advisor], [CCW advisor] and [CCW advisor] for their guidance, expertise, and persistence in handling my case. Their clear communication, attention to detail, and commitment made a difficult situation much easier to manage and ultimately brought about a positive outcome. I am very appreciative of their efforts and would highly recommend CCW to anyone needing support in similar matters.