Our complaint successes

We help customers with unresolved water company or retailer complaints, and use our expertise to prompt companies to address poor service.

Case study: Supporting customer affected by abuse

Mary, a CCW Dedicated Support Team Advisor, speaking to camera
Our case study explains how CCW helped Mr K, whose water bill problem was linked to domestic abuse. We stepped in to stop further distress and worked with the water company to put things right.

Reviews taken from Trustpilot

My advisor at CCW was [CCW advisor], he was always courteous, professional, efficient and kept me up to date at all times. I felt that my complaint has been considered correctly and fairly. Thank you for your support.
Trustpilot review
I contacted CCW to help me deal with a water company who treated me very badly. They gave me clear good advice and helped me get a resolution that I was happy with. They replied quickly and directly which I appreciated very much. Highly recommended
Trustpilot review
The CCW representative carefully took details of our complaint and progressed it through. She achieved more than I had been able to and now consider that matter has been very fairly dealt with thanks to the representatives knowledge and attitude. Do use this consumer body to ensure you get a fair result.
Trustpilot review