Help with bills in BSL
See what help is available to you to help with your bills
Make a complaint in BSL
If you’re unhappy with the service from your water company or retailer, we’re here to help with your complaint
Alternative Dispute Resolution (ADR) in BSL
We'll make every effort to resolve your complaint. If we can’t reach a resolution with the water company, we can help you decide whether mediation or adjudication is best for your case.
Priority services - Extra free help
Priority services can help you if you need extra help. This could be because of an illness, disability or language barriers.
Save water and energy in the home in BSL
We have compiled a list of top tips to help you save water, and many of them can also reduce your energy bills.
Save water in the garden in BSL
Our tips to have a colourful and thriving garden without using large amounts of water