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If you have previously contacted us, please reply to the confirmation email you received quoting our reference number. Do not send us sensitive information like your bank details.

It’s currently taking us longer than we’d like to allocate your complaints or enquiries to our advisors for investigation. We’re working hard to improve waiting times. If we’ve confirmed to receiving your complaint, we’ll keep in contact with you to keep you updated and to advise as soon as your case is with someone who can help. Please only contact us if your situation changes.