What should I do if there’s a flood?
If you spot a leak, blocked drain, or flooding from clean water or sewage, call your water company for help. If your property is damaged, contact your home insurance provider.
If your home is affected by flooding, take these protective steps:
- Ensure safety first: Make sure you, your family, and pets are safe. If you feel unsafe, leave the house. Use rubber gloves and a mask to protect yourself from bacteria.
- Turn off the electricity: Switch off the power to avoid electrical hazards.
- Stop using water: Don’t flush toilets or run the tap, as this could spread the sewage further.
- Call your water company: Contact your water company immediately to report the problem and for general help and advice.
- Document the damage: Take photos or videos of the damage to your home and belongings for insurance claims.
- Contact your insurance provider: If your property is damaged, contact your home insurance provider to report the damage and make a claim. If you rent, reach out to your landlord or housing association.
- Clean-up: After flooding stops, your water company may help with clean-up. For serious flooding, your insurance provider may handle it.
- Extra help for vulnerable people: If you have a disability or health condition, check if you’re eligible for extra support through priority services.