Water Watchdog responds to United Utilities hosepipe ban

The Consumer Council for Water has responded to United Utilities’ decision to impose a hosepipe ban that will affect about 7 million consumers in north-west England from early next month.

It is the first water company in England and Wales to pursue a temporary usage ban this summer in an effort to alleviate pressure on its water resources caused by the extended spell of hot weather and a large increase in demand for water from its customers.

Robert Light, Northern Chair for the Consumer Council for Water, said: “Customers would find it unacceptable for essential water use in the home to be restricted so we think it’s right for United Utilities to take action now to help alleviate that risk by preparing for a hosepipe ban. We’ve been assured that Blue Badge holders and customers on the company’s Priority Services Register will be exempt from any restrictions but we’d urge any other vulnerable customers who are unable to use a watering can, for instance, to get in touch with the company.”

“In the meantime we’d encourage customers to keep using water wisely and for the company to do everything in its power to reduce the amount of water lost through leaking pipes, in the hope that we may still be able to avoid restrictions.”

The ban would come into force from 8am on 5 August. You can find out more about how the restrictions may affect you opens in new window and how to make representations to the company if you are not covered by the existing exemptions.

You’ll also find some handy tips on how to save water and still have a blooming marvellous garden.