CCW is proud to have been asked by government to undertake an independent review of current financial support measures, and to identify opportunities to improve the help available to financially vulnerable households.

Over the last decade there has been a significant increase in the range and scope of support measures provided by water companies in England and Wales to support customers who would otherwise struggle to pay their household water and sewerage bills. However, not all households are receiving the support they need, and the Covid-19 pandemic is likely to result in increased pressure on existing schemes and available funding.

In October 2020, we launched our call for evidence to inform our review, and we wanted to hear your views on what changes needed to be made to better help those households in need.

Download Read our call for evidence (pdf – 1 MB)
Download Jonathan Bradshaw (pdf – 359 KB)
Download Bernard Cysewski (pdf – 68 KB)
Download Brian Rous (pdf – 69 KB)
Download Jonathan Biggs (pdf – 62 KB)
Download Vulnerability Registration Service (pdf – 528 KB)
Download Ed Vidler (pdf – 38 KB)
Download Christians Against Poverty (pdf – 347 KB)
Download Affinity Water (pdf – 529 KB)
Download South Staffs and Cambridge Water (pdf – 111 KB)
Download Anglian Water (pdf – 160 KB)
Download Citizens Advice Scotland (pdf – 228 KB)
Download Portsmouth Water (pdf – 128 KB)
Download Wessex Water (pdf – 152 KB)
Download Yorkshire Water (pdf – 198 KB)
Download Turn2Us (pdf – 96 KB)
Download South Staffs Cambridge Vunerability Sub Group (pdf – 156 KB)
Download Welsh Water (pdf – 1 MB)
Download South East Water (pdf – 292 KB)
Download Water UK (pdf – 258 KB)
Download Bristol Water (pdf – 249 KB)
Download NEA (pdf – 557 KB)
Download Southern Water (pdf – 127 KB)
Download South West Water (pdf – 287 KB)
Download Northumbrian Water (pdf – 175 KB)
Download Severn Trent Water (pdf – 151 KB)
Download United Utilities (pdf – 597 KB)
Download Bristol Water Customer Challenge Group (pdf – 238 KB)
Download Citizens Advice England (pdf – 155 KB)
Download Money Advice Trust (pdf – 327 KB)
Download Thames Water (pdf – 794 KB)
Download Auriga (pdf – 467 KB)
Download Ofwat (pdf – 122 KB)
Download Sustainability First (pdf – 387 KB)
Download SES Water (pdf – 69 KB)
Download AgilityEco (pdf – 310 KB)
Download Scope (pdf – 74 KB)

Missed us live?

CCW’s Emma Clancy and Andy White, Water UK’s Christine McGourty and Matt Vaughan-Wilson of the Money Advice Trust launched the review in a live, interactive online event on Thursday 22 October. Don’t worry if you missed it, you can watch our recording of the live event.

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We launched our Affordability Review in a live stream event in October 2020.