We want to make sure that more people know about the financial help available from their water company. Our goal is for 50% of the public to be aware of this support by the summer of 2024.
We also want to remind people that using less water and energy can save money, and help the water industry to communicate their messages more clearly.
Independent water affordability review
In May 2021 we unveiled the raft of recommendations to emerge from our independent review of water affordability support in England and Wales.
View our independent water affordability review
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Our vulnerability manifesto
Our manifesto sets out the key outcomes we are committed to achieving with the sector to remove the barriers that prevent some consumers from accessing non-financial assistance.
Help with bills
Our advice hub is packed with information and useful tools to help you reduce your bills or access financial support, including advice on the different types of schemes that water companies provide.