Affordability and vulnerability

There are many households that cannot afford to pay their water bills, but unfortunately, a lot of them don't receive the help they need.

We want to make sure that more people know about the financial help available from their water company. Our goal is for 50% of the public to be aware of this support by the summer of 2024.

We also want to remind people that using less water and energy can save money, and help the water industry to communicate their messages more clearly.

Independent water affordability review

In May 2021 we unveiled the raft of recommendations to emerge from our independent review of water affordability support in England and Wales.
View our independent water affordability review