Resilient water services

To play our part in ensuring resilient water services for customers, CCW will:

• CCW will share targeted insights with the industry throughout the year, demonstrating how smart meter rollout is working for customers and highlighting practical lessons to support improved customer engagement and delivery.
• CCW will begin a multi-year longitudinal study to measure/explore household customer engagement with water use post smart metering.
• Subject to the launch of Defra’s water efficiency label, CCW will commission research to assess how well it works for consumers and whether it supports water-saving behaviour.