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Households would be willing to pay up to £40 a year more on their water bill to use nature instead of man-made materials to improve river water quality and reduce the risk of flooding. A study by the Consumer Council...

Like the rest of the world, the UK is experiencing the effects of climate change – notably on our rainfall. In addition, our population is growing. These factors are already putting a strain on our water supplies. Every day, water...

A vital part of CCW’s research is around understanding the key priorities facing customers across England and Wales when it comes to their water supply. By listening to people and their concerns, we are able to represent them as an...

In April 2023, the water industry regulator Ofwat changed the rules on how water companies charge household customers for their use of water. This was to allow them to carry out trial schemes where – for an agreed period of...

As part of CCW’s ambitions to create a sector that works for people, we carried out research around company performance transparency. In particular, we wanted to explore views on a potential online dashboard, a single point of access where customers...