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In April 2023, the water industry regulator Ofwat changed the rules on how water companies charge household customers for their use of water. This was to allow them to carry out trial schemes where – for an agreed period of...

As part of CCW’s ambitions to create a sector that works for people, we carried out research around company performance transparency. In particular, we wanted to explore views on a potential online dashboard, a single point of access where customers...

As part of our ‘Walking With Water‘ initiative, we have teamed up with various project partners to help spread the word and get more people outdoors and appreciating the sources of our water supply. Hear from water companies and our...

The Guaranteed Standards Scheme (GSS) has been in place for over 30 years. Over that time, there has been little change to either the standards of service or the statutory payments to customers. Given the changes that have taken place...

Written complaints made by business customers to water retailers have fallen to their lowest level since 2016/17 but performance remains mixed among the larger suppliers. The Consumer Council for Water’s (CCW) annual Business Customer Complaints Report shows that written complaints...

  In May, CCW and the Met Office brought together professionals from across the water sector and beyond to a climate change adaptation conference. More than 60 delegates assembled at the Met Office’s Headquarters in Devon to consider the challenges...