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Only a third of households aware of water bill support
Only around a third of households are aware water companies can offer them financial support if they are struggling with their water bills, according to a fresh wave of cost of living research. The latest study carried out by the...
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Climate Change adaptation – why it matters to customers
In 2020 we wrote to all water and wastewater companies in England encouraging them to produce a climate change adaptation report as part of the third round of reporting. We also included a set of recommendations that we would like...
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New research lifts the lid on people’s unusual water habits
Almost 1 in 5 people have left the tap running to drown out the sound of them using the toilet, according to new research which has lifted the lid on our water habits. Leaving the shower running to ‘get some...
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What’s a Boil Water Notice?
If your water company issues a Boil Water Notice, this means that their routine water quality tests have revealed the presence of some bacteria in the water supply. A Boil Water Notice means you must boil your tap water before...
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Affordability and vulnerability
We want to make sure that more people know about the financial help available from their water company. Our goal is for 50% of the public to be aware of this support by the summer of 2024. We also want...
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Water bill rises will bring more uncertainty to struggling households, says CCW
The largest rise in the average household water and sewerage bill for almost 20 years could prove a tipping point for the one in five customers already struggling to pay. The Consumer Council for Water (CCW), the independent voice of...
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Ofwat and CCW welcome water companies’ efforts to ease cost of living pressures, but call on them to take further action
Information from Ofwat and CCW, published today opens in new window, shows that water companies are increasing financial support for their customers, with record numbers benefiting from discounted water bills. However, both organisations are calling on companies to do even...
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Testing the Waters 2022
This is our fourth Testing the Waters report, published every two years, which looks at how business customers in England and Wales feel about the water, sewerage and retail services they receive. Key findings Overall satisfaction has declined for both...
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North West families could save £1,270 a year by using less water and energy
As the cost of living continues to put pressure on household bills, figures show that families in the North West of England could save around £1,270 a year if they can reduce their use of water at home. Figures from...
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