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The failure of 11 water companies to deliver on their promises to customers has resulted in them being hit with fines totalling almost £150 million by the regulator Ofwat. The scale of the penalties for failing to achieve performance commitments...

Water companies will face the strictest targets on pollution from sewage ever under a new plan to tackle sewage discharges in our waters, set out by government today opens in new window. Responding to the announcement, CCW’s CEO Emma Clancy...

Waterfall is available on most podcast platforms, including iTunes and Spotify. If you have any questions or comments, please contact the show at [email protected].

Efforts to end the postcode lottery of support for households struggling to afford their water bill must succeed amid growing pressure on customers’ finances. CCW has called for renewed urgency in putting in place a new universal water affordability scheme...

Efforts to bolster financial support for households in Wales struggling to afford their water bill must succeed amid growing pressure on customers’ finances. CCW has called for renewed urgency in putting in place a new universal water affordability scheme to...

Household customers’ views of their water and sewerage services Our annual Water Matters survey tracks the views of household customers on the services they receive from water companies in England and Wales. Our Highlights Report draws out some of the...

New research highlighting households’ struggles with the cost of living underlines the urgent need for a new universal scheme to help customers who struggle to afford their water bill. A study published by the regulator Ofwat opens in new window...

Many businesses were financially impacted by Covid-19 so it’s vital they get the help and support they need. While the open retail market gives businesses choice about who provides their water retail services – handling complaints and enquiries, sending water...

A new Challenge Co-ordination Group has been established by CCW, with Caroline Warner appointed as its independent chair. Developed using intelligence and feedback from PR19, the role of the group is to facilitate more consistent local challenge of water companies...