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CCW statement: Defra announce strict targets on pollution from sewage
Water companies will face the strictest targets on pollution from sewage ever under a new plan to tackle sewage discharges in our waters, set out by government today opens in new window. Responding to the announcement, CCW’s CEO Emma Clancy...
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Waterfall
Waterfall is available on most podcast platforms, including iTunes and Spotify. If you have any questions or comments, please contact the show at [email protected].
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Renewed urgency needed to bolster financial support for struggling water customers
Efforts to end the postcode lottery of support for households struggling to afford their water bill must succeed amid growing pressure on customers’ finances. CCW has called for renewed urgency in putting in place a new universal water affordability scheme...
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Renewed urgency needed to bolster financial support for struggling water customers
Efforts to bolster financial support for households in Wales struggling to afford their water bill must succeed amid growing pressure on customers’ finances. CCW has called for renewed urgency in putting in place a new universal water affordability scheme to...
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Water Matters 2021
Household customers’ views of their water and sewerage services Our annual Water Matters survey tracks the views of household customers on the services they receive from water companies in England and Wales. Our Highlights Report draws out some of the...
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Cost of living struggles strengthen case for new water affordability scheme
New research highlighting households’ struggles with the cost of living underlines the urgent need for a new universal scheme to help customers who struggle to afford their water bill. A study published by the regulator Ofwat opens in new window...
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Credit Where It’s Due: Launching our campaign
Many businesses were financially impacted by Covid-19 so it’s vital they get the help and support they need. While the open retail market gives businesses choice about who provides their water retail services – handling complaints and enquiries, sending water...
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CCW appoints Caroline Warner as independent Chair of PR24 challenge group
A new Challenge Co-ordination Group has been established by CCW, with Caroline Warner appointed as its independent chair. Developed using intelligence and feedback from PR19, the role of the group is to facilitate more consistent local challenge of water companies...
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Majority of customers are satisfied with water company services – but many don’t think they are acting in their best interests
While two thirds of people are happy with the water services they receive, only around a third of customers would trust their water company to fix a problem quickly and just over a quarter think companies act in the interests...
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