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  Consumers are more aware than ever of the seriousness of the climate challenge facing the planet. Media coverage of climate activism from the Extinction Rebellion movement, as well as public figures, such as Greta Thunberg and Sir David Attenborough,...

Often referred to as the most depressing day of the year, Blue Monday is supposedly the saddest day of the year, due to a combination of bad weather, long nights and personal debt following the Christmas period. This year –...

We have published our Water for All 2019-20 report which examines the efforts made by water companies in England and Wales to support customers who need financial help or other forms assistance if they’re in vulnerable circumstances. This year’s report...

Two-thirds of water companies reported a fall in written complaints from their customers last year – but a rapid improvement is needed from two of England’s suppliers. That’s according to the latest annual household customer complaint handling report (pdf) from...

We collaborated with the water regulator, Ofwat, to commission research between January and March 2020 to investigate business customers’ experiences interacting with the water and wastewater non-household retail market in England, which fully opened in April 2017. This research was...

1 in 8 consumers in Wales say they struggle to afford their water bill About a third of customers have little awareness of water company support and are less likely to contact them for help – according to water consumer...

1 in 10 households in England and Wales say they struggle to afford their water bill About a third of customers have little awareness of water company support and are less likely to contact them for help – according to...

Written complaints about water retailers fall for first time since vast majority of business customers in England were given freedom to switch supplier in 2017. BUT consumer group CCW still handling four times more complaints than before market opened up....

As businesses start to re-open after months of lockdown, we recognise that some of you will be facing a lot of uncertainty over their future. Part of this will be concerned with whether you can afford your water bill, especially...