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A third of businesses have been forced to review their future plans after being severely impacted by Covid-19, according to the latest CCW research. CCW’s Testing the Waters survey also found that less than a quarter of business customers could...

Proposals have been unveiled to end the postcode lottery of support for millions of households across England and Wales who are unable to afford their water bill and to improve access to wider help. About 1.5 million customers currently living...

Over the next three decades, factors such as our changing climate and growing population are going to increase the pressure on our water resources. Unless we respond to the challenge, by 2050 demand could outstrip the amount of water available...

Millions of households are unable to afford their water bill but many of these do not receive the help they need. We will continue to work with water companies towards their commitment to make bills affordable as a minimum for...

Average water and sewerage bill set to fall by about £2 to £408 from April – but households face other potential increases from energy, council tax, mobile, broadband and TV Consumer watchdog CCW says more than a million low-income households...

We have two regional committees, one for England and one for Wales.

  Consumers are more aware than ever of the seriousness of the climate challenge facing the planet. Media coverage of climate activism from the Extinction Rebellion movement, as well as public figures, such as Greta Thunberg and Sir David Attenborough,...

Often referred to as the most depressing day of the year, Blue Monday is supposedly the saddest day of the year, due to a combination of bad weather, long nights and personal debt following the Christmas period. This year –...

We have published our Water for All 2019-20 report which examines the efforts made by water companies in England and Wales to support customers who need financial help or other forms assistance if they’re in vulnerable circumstances. This year’s report...