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Household support for water competition hinges on bill savings
THE MAJORITY of households in England would welcome choice over their water retail supplier but expect competition to deliver significant bill savings, the Consumer Council for Water (CCWater) has revealed. New research published by the water watchdog today (Friday) shows...
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Cyclical Debt Assessments Overview 2016-17
How companies collect revenue is one of their most important areas of service. They should collect revenue effectively; through good administration, keeping in contact with their customers and taking appropriate action when customers do not pay. However, we expect companies...
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Households across Yorkshire given more time to trial a water meter
HOUSEHOLDS across Yorkshire are being offered a longer trial period to test whether a water meter could save them money – a move which has received strong support from the Consumer Council for Water (CCWater). The water watchdog has welcomed...
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Households across Wales given more time to trial a water meter
HOUSEHOLDS across Wales are being offered a longer trial period to test whether a water meter could save them money – a move which has received strong support from the Consumer Council for Water (CCWater). The water watchdog has welcomed...
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Struggling Dee Valley households can apply for water bill reduction
LOW-INCOME households across North East Wales and Chester are being urged by the Consumer Council for Water (CCWater) to seek support from a new scheme that could prevent water bills from draining their finances. The water watchdog says Dee Valley...
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Low-income households urged not to miss out on water bill reductions
THOUSANDS of low-income households across England and Wales are being urged by the Consumer Council for Water (CCWater) not to miss out on a raft of schemes which could stop water bills from draining their finances. Eighteen out of 21...
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Public Accounts Committee report echoes CCWater concerns
The Consumer Council for Water has this morning welcomed the publication of the Public Account Committee’s report and recommendations on the economic regulation of the water industry opens in new window. Tony Smith, Chief Executive of the Consumer Council for...
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Awareness remains biggest obstacle to affordability challenge
The scale of debt facing many water customers was brought into sharp focus last week when Ofwat revealed the industry has failed to collect £2.2 billion in unpaid water bills. Our own research reinforces the size of the problem with...
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New research confirms water debt and affordability remain a huge challenge
New research published by Ofwat today confirms much more still needs to be done to help customers struggling to pay their water bills, according to the Consumer Council for Water (CCWater). The regulator’s Affordability and debt report opens in new window...
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