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Efforts to prevent more struggling Welsh households from sinking into debt will come under the spotlight at the Consumer Council for Water’s (CCWater) Board meeting in public on Tuesday (December 6). The consumer watchdog has invited water company bosses from...

CCW and Southern Water publish joint consumer research to understand customers’ experiences of Southern Water’s Universal Metering Programme (UMP). We wanted to identify what worked well for consumers in terms of communication, installation, billing and water-saving behaviour. Armed with these insights...

Metering has the potential to encourage households to use water more wisely if they see financial benefits and receive the right level of care and support from their water company. That’s according to jointly commissioned research by the Consumer Council...

CCWater’s water-saving expert Ana-Maria Millan explains why plugging into Big Energy Saving Week could put you on the path to lower energy and water bills. Are your energy bills making you hot under the collar? Then we’d like to really...

In this blog our charges expert Andy White helps customers get to grips with surface water drainage charges. When it comes to utilities it’s not just energy bills that can sometimes leave us scratching our head –water charges can be confusing too. This...

Today we are delighted to publish our Annual Review for England and Wales 2015/16 (pdf) Over the past year CCWater has again demonstrated the importance of having a consumer body that is entirely focused on protecting and speaking up for...

Have you ever wondered how the hard-earned money you spend on your water bills is used by water companies? Or what happens to the 2,500 tonnes of waste we flush down our loos every day? You can now find answers...

The aim of this research was to inform and support the work we are already doing with water companies to make sure more customers who are struggling to pay their water bills get access to the financial assistance they need....

THE MAJORITY of households in England would welcome choice over their water retail supplier but expect competition to deliver significant bill savings, the Consumer Council for Water (CCWater) has revealed. New research published by the water watchdog today (Friday) shows...