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Customers experiencing problems with their water supply will have the opportunity to get free advice and support when we hold two advice clinics in Nuneaton this month. As the voice for water consumers, we will be holding two free drop-in...

Waterfall is available on most podcast platforms, including iTunes and Spotify. If you have any questions or comments, please contact the show at [email protected].

Many businesses were financially impacted by Covid-19 so it’s vital they get the help and support they need. While the open retail market gives businesses choice about who provides their water retail services – handling complaints and enquiries, sending water...

How we measure performance We use two complaint sources to gain insight into the performance of companies; complaints received directly by retailers; and complaints raised directly to CCW about companies. To make sure complaints are fair for all retailers, we...

Tackling business customers’ concerns over the accuracy of their water bills should be a priority for the retail water market, if it is to reverse falling levels of satisfaction. CCW says marked improvements in billing are still needed after its...

Most small and medium-sized businesses are still not reaping benefits from the retail water market in England – and that needs to change. That’s the message from CCW in our response to today’s publication of the regulator Ofwat’s fourth annual State...

It only seems like a short time ago we were working on our lessons learned report for the 2019 price review. That was well over a year ago and now the 2024 juggernaut is getting into gear and building up...

People most in need of help could be missing out on essential extra support from their water company, despite record demand sparked by the Covid-19 pandemic. That’s according to the latest assessment by CCW, which ranks water companies according to...

Customer perception data (Water Matters) Five metrics were considered as a whole dataset with 95 data points (19 x 5) for Water and Sewerage companies (WaSC’s) and Water only Companies (WoC’s) colour code ranking. These are ‘net satisfaction with overall...