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People most in need of help could be missing out on essential extra support from their water company, despite record demand sparked by the Covid-19 pandemic. That’s according to the latest assessment by CCW, which ranks water companies according to...

Customer perception data (Water Matters) Five metrics were considered as a whole dataset with 95 data points (19 x 5) for Water and Sewerage companies (WaSC’s) and Water only Companies (WoC’s) colour code ranking. These are ‘net satisfaction with overall...

CCW is pleased to announce the appointment of Nicola Brown as its new Director of Consumer Relations. Nicola joins the consumer body’s Executive Team having spent the last six years working for Npower as Head of Customer Contact following four...

Our priorities for the 2024 Price Review

The easing of lockdown measures across England and Wales from 17 May will have come as a welcome relief for the many businesses that had been instructed to close. However, challenging times may still lie ahead, especially uncertainty around business...

Ending water poverty and the misery caused by sewer flooding will be among the key issues that will dominate CCW’s campaigning over the next three years. They both feature in our our Strategy for 2021-24 which sets out CCW’s mission,...

We have two regional committees, one for England and one for Wales.

Aggressive or abusive contact CCW deals with all customers fairly and provides a high-quality service. We understand that people who use our service may be angry about the issues that they have raised in their complaint. However if this anger...

Up to 14% more properties flooded with sewage in 2019-20 compared to the previous year. People’s consumption of water reduces for the first time in 5 years but still 2% higher than 2014-15. Leakage falls by 7% to its lowest...