Search results

THE MAJORITY of households in England would welcome choice over their water retail supplier but expect competition to deliver significant bill savings, the Consumer Council for Water (CCWater) has revealed. New research published by the water watchdog today (Friday) shows...

How companies collect revenue is one of their most important areas of service. They should collect revenue effectively; through good administration, keeping in contact with their customers and taking appropriate action when customers do not pay. However, we expect companies...

HOUSEHOLDS in Wales struggling to afford their water bills are being urged by the Consumer Council for Water (CCWater) to use new online tools which could provide a vital boost to their finances. CCWater has teamed up with poverty relief...

After a decade championing the interests of water customers in Wales, Diane McCrea will bid farewell to the Consumer Council for Water on September 30. Over the past ten years as Wales Committee Chair and Vice Chair of the Board...

The cost of the Thames Tideway Tunnel scheme to Thames Water’s 5.3 million waste water customers must be kept to an absolute minimum, says the Consumer Council for Water (CCWater). The water watchdog will be keeping a close eye on...

We are delighted to announce the publication of our Wales Committee Annual Review for 2014/15 (pdf) The review sets out what we have achieved for customers during a challenging 12 months, dominated by the conclusion of the 2014 Price Review which...

A NEW team of consumer advocates is ready for the challenge of championing the interests of water customers in western England. The Consumer Council for Water (CCWater) has appointed four new local consumer advocates to work closely with the region’s...

A NEW team of consumer advocates is ready for the challenge of championing the interests of water customers in northern England. The Consumer Council for Water (CCWater) has appointed three new local consumer advocates to work closely with the region’s...

A NEW team of consumer advocates is ready for the challenge of championing the interests of water customers in London and the South East. The Consumer Council for Water (CCWater) has appointed six local consumer advocates to work closely with...