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Our annual Business Customer Complaints Report gives an overview of complaints made by business customers in the water retail market in England and Wales during 2023 to 2024.

CCW has launched a new online tool to make it easier for consumers to resolve a problem or dispute with their water company. Our complaint letter tool is designed to make it simpler and quicker for people to write a...

What information to include Before you start, here’s the key information you’ll need to include in your complaint letter: Describe the problem: explain what the issue is and what you would like the outcome to be Key dates: include important...

Most common issues we can’t help you with

For information on how to make a complaint, please visit our make a complaint page.

Households have a right to expect clear and accurate water bills and be treated with empathy by water companies if they slip into debt. That’s the message from the Consumer Council for Water (CCW) which is calling on water companies...

Consumer watchdog CCW has led calls for water industry to speed up response to complaints Ten water companies pledge to improve on existing industry standard of ten working days Majority to reduce target to five working days from April as...

Water companies should do more to stamp out the root causes of customers’ frustration and improve their overall service. A joint report published today by the Consumer Council for Water (CCW) and Ofwat shows the industry is not making the...

CCW and industry regulator Ofwat have today published a joint report examining water companies’ handling of customer complaints and what steps can be taken to improve their service. It shows that the industry could be making much more of the...