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Last week’s World Toilet Day highlighted why none of us in the UK should ever take for granted good sanitation. In this blog our sewer expert Steve Grebby explains why we should love our loo by taking extra care over what...

Wales’ biggest water company Dŵr Cymru Welsh Water has more work to do to reduce the number of written complaints from its customers, says the Consumer Council for Water (CCWater). Building on its September Complaints report, the consumer body has...

In six months time all non-household customers in England will have the opportunity to switch to a different water retailer. But what could that mean for your business? Our next business customer meeting in October is the perfect place to...

Stakeholders from the water industry and beyond gave the Consumer Council for Water some useful ideas for how we can better represent the interests of consumers during a series of workshops in September and October. We held six events across...

Today we are delighted to publish our Annual Review for England and Wales 2015/16 (pdf) Over the past year CCWater has again demonstrated the importance of having a consumer body that is entirely focused on protecting and speaking up for...

A former consumer champion for water customers in Wales has been awarded an MBE in recognition of her outstanding work with the Consumer Council for Water (CCWater). Diane McCrea provided a powerful and influential voice for consumers during her ten...

Today we’ve published our Forward Work Programme consultation which sets out how we plan to represent water consumers over the next three years. With the landscape of the water industry experiencing enormous change, it’s vital we continue to provide a...

If I asked you to guess what was found lurking in the sewer pipes of England and Wales over the past year I’m willing to bet ‘adult toys’ or a hand grenade wouldn’t feature on your list. But believe it...

Households are being warned not to give their home’s water pipes the cold shoulder this winter and wrap them up warm before temperatures plummet. The Consumer Council for Water (CCWater) has joined the Met Office and WaterSafe1 in urging consumers...