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We welcome the opportunity to respond to Ofwat’s consultation on its proposal to accept Section 19 undertakings from Dŵr Cymru/Welsh Water (DCWW). CCW views on Ofwat’s proposals CCW supports strong regulatory action where wastewater failures have harmed customers and the...

We welcome the opportunity to respond to Ofwat’s consultation on changes to PR24 Price Control Deliverables (PCDs). Our comments reflect the perspective of customers, who are being asked to pay significantly more on their bills between 2025-30 to fund large-scale...

Our response sets out the need for cost reflectivity in the approach to charging be considered in the context of climate change and the wider picture on water resources. It is important that targets for business water consumption are not...

We welcome the opportunity to provide a response to Ofwat’s consultation about the consumer involvement in company decision-making rule. Executive summary Overall, CCW fully supports the aim of the rule to ensure that companies have appropriate arrangements in place for...

We welcome the opportunity to respond to this consultation on Ofwat’s proposal to review the Retail Exit Code (REC) protections. Overall, we support the proposals to retain both price and non-price protections for business customers subject to the REC. In...

We welcome the opportunity to submit our views on Ofwat’s consultation on the Guaranteed Standards Scheme (GSS) Wales. Background The Guaranteed Standards Scheme (GSS) has been in place for 35 years, without significant changes prior to those made in England...

We welcome the opportunity to respond to Ofwat’s proposal to improve the way water companies manage their infrastructure. Overall view Customers rely on the long-term health of water networks, and poor asset management directly affects the quality, reliability, and cost...

WaterSure is a support scheme that caps bills for low-income households on means-tested benefits who need to use high levels of water because they have either a qualifying medical condition or three or more children in the household. In December...

We welcome the opportunity to contribute to discussion on Ofwat’s climate change principles. The effects of climate change are already being experienced in England and Wales, through warmer and wetter winters, and hotter and drier summers. The dry and hot...