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Water companies in England and Wales are expanding the rollout of smart water meters, with plans to have them installed in around half of all homes by 2030. This forms part of wider efforts to reduce demand on water resources...

A consultation on our planned areas of work and strategic priorities for 2027-28

Our final plans and strategic priorities for 2027-28.

We welcome the opportunity to respond to Ofwat’s consultation on its proposal to accept Section 19 undertakings from Dŵr Cymru/Welsh Water (DCWW). CCW views on Ofwat’s proposals CCW supports strong regulatory action where wastewater failures have harmed customers and the...

We welcome the opportunity to submit our views on the proposals to amend the various codes in the business retail market to introduce a cost recovery mechanism and cost support tool into the Interim Supply Process. General comments Overall, we...

We welcome the opportunity to submit our views on Ofwat’s minded to position to approve the proposal for MOSL to share consumption data with authorised third parties. Response to specific questions

We welcome the opportunity to respond to Ofwat’s consultation on changes to PR24 Price Control Deliverables (PCDs). Our comments reflect the perspective of customers, who are being asked to pay significantly more on their bills between 2025-30 to fund large-scale...

Our response sets out the need for cost reflectivity in the approach to charging be considered in the context of climate change and the wider picture on water resources. It is important that targets for business water consumption are not...

We welcome the opportunity to provide a response to Ofwat’s consultation about the consumer involvement in company decision-making rule. Executive summary Overall, CCW fully supports the aim of the rule to ensure that companies have appropriate arrangements in place for...