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What is an unplanned incident? An incident is an unexpected event that affects your water supply or sewerage services. It can happen for a variety of reasons such as burst pipes, equipment faults, or extreme weather conditions. The types of...

Unplanned water and sewerage service incidents, such as burst pipes, equipment failures or extreme weather, can disrupt business operations. We explain what you can expect from your water retailer and wholesaler, how information is shared, and what support may be...

Water companies in England and Wales are expanding the rollout of smart water meters, with plans to have them installed in around half of all homes by 2030. This forms part of wider efforts to reduce demand on water resources...

This is our response to Defra’s Consultation on the Fifth Round of the Climate Adaptation Reporting Power. In it, we give our views on the proposed objectives and principles for the next round of reporting. Our consultation response:

A consultation on our planned areas of work and strategic priorities for 2027-28

Our final plans and strategic priorities for 2027-28.

We welcome the opportunity to respond to Ofwat’s consultation on its proposal to accept Section 19 undertakings from Dŵr Cymru/Welsh Water (DCWW). CCW views on Ofwat’s proposals CCW supports strong regulatory action where wastewater failures have harmed customers and the...

We welcome the opportunity to submit our views on the proposals to amend the various codes in the business retail market to introduce a cost recovery mechanism and cost support tool into the Interim Supply Process. General comments Overall, we...

We welcome the opportunity to submit our views on Ofwat’s minded to position to approve the proposal for MOSL to share consumption data with authorised third parties. Response to specific questions