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Contact your water company or retailer straight away to explain what you think is wrong. If you do this in writing, the company is required to send a substantive response within 10 working days of receiving it. 

Site area based charging is a way for a retailer or water company to decide how much a business should pay for surface water drainage. There are two main charges: Surface water charge – This covers the cost of removing...

There are a number of scenarios where customers may require a new connection, including: Building a new home Building a commercial property Renovating a house Replacing or renewing an existing supply Installing an agricultural trough Building a block of flats/...

Contact your company if you have no water supply. This could be due to repair work, an emergency, or problems with your home plumbing. Repair work by your water company: They should tell you in advance and give written notice...

Did you know that things that shouldn’t be flushed or poured down our sinks and toilets account for 75% of all sewer blockages? These ‘unflushables’ will eventually build up and cause blockages in our drains and sewers, potentially flooding your...

Don’t be ashamed if you are struggling with debt. It can happen to anyone at any time and is often caused by circumstances outside of your control. The following debt advice agencies understand this and help thousands of people who...

CCW publishes its in-depth review of business customers’ experiences of the retail water market in England. The report concludes the market has failed to deliver benefits for most businesses, with customer complaints three times higher than before competition was extended...

Utility Week Customer Summit 2023 21 – 22 March 2023 | Birmingham Conference & Events Centre CCW is delighted to be supporting Utility Week’s Customer Summit, which returns to Birmingham from 21 – 22 March 2023. This annual event will...