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Support available for paying water bills
For many water customers in Wales the due date for water bills is fast approaching, and the Consumer Council for Water wants customers to know that support is available, especially for those struggling to afford water and sewerage charges. Customers...
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Is someone you know missing out on the extra services provided by Northumbrian Water?
This Consumer Rights Day (Monday 15 March 2010), the Consumer Council for Water wants to be sure that Northumbrian Water customers know about, and take advantage of the free, extra services available from their water company. Recent research by the...
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Is someone you know missing out on the extra services provided by Anglian Water?
This Consumer Rights Day (Monday 15 March 2010), the Consumer Council for Water wants to be sure that Anglian Water customers know about, and take advantage of the free, extra services available from their water company. Recent research by the...
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Is someone you know missing out on the extra services provided by Cambridge Water?
This Consumer Rights Day (Monday 15 March 2010), the Consumer Council for Water wants to be sure that Cambridge Water customers know about, and take advantage of the free, extra services available from their water company. Recent research by the...
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Domestic Customers’ Views on the Loss of Water Supply and Compensation
On 22 July 2007 Severn Trent’s Mythe treatment works was submerged by rising flood water and subsequently shut down early the next day, cutting off mains water supply to around 140,000 households in Tewkesbury, Cheltenham and Gloucester. Supplies to all...
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‘Supersize, but is it sustainable?’ asks consumer champion
The Consumer Council for Water (CCWater) has raised serious concerns about this morning’s Government decision to approve a massive £2 billion project to collect overflows from London sewers. The tunnel, to be completed by 2020, converts to just under £40...
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Mixed views on Eastern’s water companies level of service, says local water watchdog
The organisation representing water and sewerage customers in the Eastern region has mixed views about the performance of water companies in the East following the publication of Ofwats report – Levels of Service for the Water Industry in England and...
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‘Firm and flexible’ is the way forward on reducing water debt
Water companies show signs of improvement but the industry and other agencies need to work hard to get consumer debt under control, the water champion for England and Wales said today (Friday). Figures published today by Ofwat show that in...
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Household consumer views on fair charging for water and sewerage services; CCWater and Ofwat 2006 to 2007 – February 2007
This deliberative research explored consumer perceptions of all aspects of paying for water and sewerage services and the principles of charging. It is used in our Value for Money work.
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