Rachel Onikosi
Board Member
Between 2015 – 2017, Rachel was a CCW consumer advocate working hard for water customers particularly those in the South-East Region where Rachel provided high level scrutiny challenging water companies on their customer service performance and value for money.
Rachel also sat as a CCW representative on the independent Customer Advisory Panel of Southern Water helping to tackle some of the challenging dissatisfaction issues arising out of customer research.
Between 2009-2013, Rachel worked at the Department for Business, Innovation & Skills advising on consumer policy. Whilst in this role Rachel worked on the implementation of the European Services Directive into UK domestic law ensuring the removal of burdens on small businesses as part of the ‘red tape deregulation’ agenda.
Rachel spent some years as an Authorisations manager with the then Office of Fair Trading (OFT) assessing the fitness and competence of applicants for consumer credit licenses.
Today, Rachel is a Panel Chair with the Nursing and Midwifery Council (NMC) where she presides over quasi – judicial fitness to practise hearings, doing the same role with the UK Council for Psychotherapy. Rachel is also a lay member with the General Dental Council misconduct tribunal and a member of the Pension Regulators, Determination Panel.
Until December 2024, Rachel was a Board trustee of the national charity, Victim Support, and within her local community she sits as a magistrate at two South East London courts.