Non-Executive Directors

CCW is a non-departmental public body (NDPB) in England, and a statutory body in Wales, sponsored by the Department for Environment and Rural Affairs (Defra). We are a small team of around 88 employees based across England and Wales.

CCW is the independent voice for water consumers in England and Wales.

We help consumers resolve complaints against their water company – or their retailer, if they’re a business. We also provide free advice and support, and we champion the interests of consumers and influence water companies, governments and regulators.

The primary role of CCW Board Members is to contribute to the good governance of the organisation by bringing wide experience and critical detachment to the work of the Board.

Responsibilities of Board members include:

• establishing the overall strategic direction of CCW;
• ensuring that high standards of corporate governance are observed at all times;
• maintaining and continuing to improve positive relationships with key stakeholders;
• challenging water companies where appropriate on behalf of customers to ensure delivery of customer benefits whether financial and/or improvements in service; and ensuring that the public body complies with any statutory or administrative requirements.

All Board Members will contribute to the work of the Board by:

• being familiar with, and keeping up to date with CCW’s work and strategic policies;
• participating in the business and decision making processes of the Board through active involvement in Board meetings, Committees, working and other groups.

In addition, all Board Members are linked to an area of CCW’s key activities and water companies and work with members of CCW’s Senior Leadership Team in that area to provide strategic advice and constructive challenge to CCW.  Board members are not expected to take decisions or exercise any executive function in this aspect of the role.