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Dates of research fieldwork
At CCW, we carry out research into consumers’ views and preferences for their water and sewerage services. This means that, at any one time, there may be fieldwork underway, for a consumer survey. The following is a list of current fieldwork:
CCW have commissioned Taylor McKenzie Research, an independent research agency, to run a series of Water Consumer Panels across the country.
If you’ve been contacted by Taylor McKenzie about taking part, this is part of a bona fide research study being conducted on behalf of CCW.
Taylor McKenzie is a Member Company of the Market Research Society (MRS) and adheres to the MRS Code of Conduct, which ensures that:
- Your participation is entirely voluntary
- Your personal data is protected under GDPR
- All responses are used strictly for research purposes.
If you have any questions about the project or wish to further verify its legitimacy, you can contact:
- CCW: [email protected]
- Taylor Mckenzie Research: [email protected]
9-22 April 2026
This is a short, quarterly tracking survey of household customers’ priorities, to help understand the relative importance of different priority services.
May – November 2025
Testing the Waters is our biennial tracking survey of non-household customers’ views and satisfaction.
June 2026 – January 27
Annual research tracking customers’ views and preferences