Dates of research fieldwork

At CCW, we carry out research into consumers’ views and preferences for their water and sewerage services. This means that, at any one time, there may be fieldwork underway, for a consumer survey. The following is a list of current fieldwork:

June to September 2023

Extension of previous Citizens Forum research, testing various campaign
messaging and exploring ways of communicating about a range of water-related behaviours and how to connect these with environmental factors

July to November 2023

Our annual household customer tracking research.

July 2023 to January 2024

Joint project with Ofwat to understand how household customers’ experiences of how water companies respond to operational incidents which affect services to customers.