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What’s a Boil Water Notice?
If your water company issues a Boil Water Notice, this means that their routine water quality tests have revealed the presence of some bacteria in the water supply. A Boil Water Notice means you must boil your tap water before...
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Affordability and vulnerability
We want to make sure that more people know about the financial help available from their water company. Our goal is for 50% of the public to be aware of this support by the summer of 2024. We also want...
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Water bill rises will bring more uncertainty to struggling households, says CCW
The largest rise in the average household water and sewerage bill for almost 20 years could prove a tipping point for the one in five customers already struggling to pay. The Consumer Council for Water (CCW), the independent voice of...
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Ofwat and CCW welcome water companies’ efforts to ease cost of living pressures, but call on them to take further action
Information from Ofwat and CCW, published today opens in new window, shows that water companies are increasing financial support for their customers, with record numbers benefiting from discounted water bills. However, both organisations are calling on companies to do even...
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Testing the Waters 2022
This is our fourth Testing the Waters report, published every two years, which looks at how business customers in England and Wales feel about the water, sewerage and retail services they receive. Key findings Overall satisfaction has declined for both...
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North West families could save £1,270 a year by using less water and energy
As the cost of living continues to put pressure on household bills, figures show that families in the North West of England could save around £1,270 a year if they can reduce their use of water at home. Figures from...
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Ofwat and CCW call on companies to increase financial support for customers
In a joint letter to water and wastewater company CEOs, David Black, Chief Executive of Ofwat and Emma Clancy, Chief Executive of CCW, have asked for more support to be given to customers. The letter acknowledges that while water bills...
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Free advice for customers experiencing water supply issues in Nuneaton
Customers experiencing problems with their water supply will have the opportunity to get free advice and support when we hold two advice clinics in Nuneaton this month. As the voice for water consumers, we will be holding two free drop-in...
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Water companies hit with almost £150m in penalties – CCW response
The failure of 11 water companies to deliver on their promises to customers has resulted in them being hit with fines totalling almost £150 million by the regulator Ofwat. The scale of the penalties for failing to achieve performance commitments...
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